Shipping & Returns

Shipping Policy

Due to the various amounts of shapes and sizes of products available, there is manufacturing time before shipment which varies based upon the product you have ordered.

Please note, lead times can increase during peak times of the season

Sloped / Flat Covers: 2 – 3 weeks
Custom Aluminum Grates: 3 – 4 weeks*
Custom Sloped / Flat Covers: 2 – 3 weeks*
Bubble Covers: 1 week
Molded Covers: 1 week
Window Wells: 2 – 6 weeks
Liners: 1 week
Bilco / Monarch products: 2 -3 weeks
Egress Kits: 3 – 6 weeks
Windows: 3 – 4 weeks*
Ladders (7 steps and under): 1 week
Ladders (8 steps): 4 weeks

*Custom and semi-custom products may take up to 1 – 2 weeks extra due to the CAD approval process.

Return Policy

Custom Covers and Grates

Please note, since this product is custom and made to your measurements, there are no returns unless there is a manufacturing defect or damage in transit. Before manufacturing the cover, we will confirm your order with a CAD drawing of the dimensions through email.

For all Other Products

If you are not 100% satisfied with your product, you may contact us within 30 days to return it. Read our full return policy below:

30 Days to return

You must contact us within 30 days of receiving your product to initiate the return process. All items must be in resellable condition, with no damage or holes.

Restocking Fee

All items are subject to a 25% restocking fee upon successful return. Original shipping charges are non-refundable.

Return Shipping

Customer is responsible for all related return shipping costs.