Shipping & Returns

Shipping Policy

Free shipping on all orders within the continental United States.

Due to the various amounts of shapes and sizes of products available, there is manufacturing time before shipment which varies based upon the product you have ordered. Depending on the size of your order, wells, and/or covers, your shipment may be placed via freight with scheduled delivery.

Please note, lead times can increase during peak times of the season

Shipping Lead Times:

  • Sloped / Flat Covers: 3 – 4 weeks
  • Bubble Covers: 2 weeks
  • Molded Covers: 2 weeks
  • Window Wells: 3 – 4 weeks
  • Liners: 2 weeks
  • Egress Kits: 8 – 12 weeks
  • Windows: 8-10 weeks
  • Ladders (7 steps and under): 2 weeks
  • Ladders (8 steps): 4 – 6 weeks

Return Policy

If you are not 100% satisfied with your product, you may contact us within 30 days to return it. 

Note there are no returns unless there are significant manufacturing defects or damage that occurred during shipping. Photo documentation is required. Please contact us for information should this happen at (888) 650-9355.