Shipping Policy
Free shipping on all orders within the continental United States.
Note: Depending on the size of your order, wells, and/or covers, your shipment may be placed via small package carriers or freight carriers with scheduled delivery.
Here are the Lead Times of our products after you confirm your order:
Product
Manufacturing time
Sloped / Flat Covers
2 – 3 weeks
Bubble Covers
1 – 2 weeks
Window Wells
2 – 4 weeks
Decorative Liners
1 – 2 weeks
Ladders (3 – 6 steps)
1 – 2 weeks
Ladders (7-8 steps)
3 – 4 weeks
Egress Kits
4 – 5 weeks
Please note, lead times can increase during peak times of the season.
Return Policy
We do our best to deliver the highest quality merchandise to our customers. We use durable materials with proven longevity in our products, and are inspected for any defects or blemishes before packaging. Therefore, there are no returns allowed unless there are significant manufacturing defects or damage that occurred during shipping.
Please read the instructions when choosing your cover to be sure you get the right size.
We quality check all items before packaging. If there are manufacturing defects or the cover has shipping damage, please take photos and call us at 262-740-7240 option 1 to begin the return process.
WE WILL NOT ACCEPT any returns that have not gone through this process, and will be shipped back to you at your own expense.
If the return is a result of our error, like if we shipped you the wrong item, we will arrange and pay for the return shipping. Otherwise, you will be responsible for the arranging, and paying for, the return shipment.
Any return request must be made within 7 days from the day of receipt and photo documentation of damage must be provided.
